ORDERING INFORMATION & SALES POLICIES
We accept all major Credit Cards, Debit Cards and E-checks thru Paypal.
We also accept money orders and cashiers checks. These should be mailed to our address located on the bottom of this page.
We accept personal/business checks. However, it takes approx. 10 days for the check to clear the bank and this will delay your shipment.
All U.S. orders will be shipped via FedEx and insured. Packages may require a signature upon receipt. All international orders will be shipped U.S.P.S. Prioity for the very best shipping rates. Please allow approx. 2-3 weeks to ship PLUS transit time. TIP.....Whenever possible combine your orders to save money on shipping.
We are very happy to ship internationally, however WE REQUIRE A MINIMUM ORDER OF $25 TO SHIP INTERNATIONALLY.....please contact us with any questions. Due to recent rate increases we now ship international orders via Airmail Priority. Please note that Airmail Priority DOES NOT offer a tracking number. In the event of a lost or damaged package we will of course provide any help we can as far as supplying paperwork etc.. to help facilitate your claim with your local postal service, however we will not provide refunds. Please ask for a shipping quote prior to placing an order to avoid any surprises.
REFUNDS/RETURNS/LOST OR DAMAGED ITEMS
We accept returns within within 7 days of receipt. Please note, if you wish to return an item, there will be a 25% restocking fee deducted from your refund. Return shipping cost on items is the responsibility of the customer. If you receive an item or package damaged by the carrier you must notify us immediately upon receipt. We do not refund for damage incurred during shipping. It is the responsibility of the customer to file a claim with the carrier for lost or damaged items/s incurred during shipping. We will, however, be happy to provide any documentation needed to facilitate this claim. The carrier will then make the decision on whether or not to reimburse you for the damage. You must keep the ORIGINAL BOX AND ALL PACKING MATERIALS. The carrier will need to inspect the package before settling a claim. If you wish to exchange an item we are happy to do so within the time frame and return shipping requirements above.
REFUNDS CUSTOM MADE ITEMS
We do not accept returns or issue refunds on custom made items. If the item is lost or damaged during shipping we will of course do whatever is neccessary to help facilitate your insurance claim. Please remember that the insurance carrier makes the call on claims, we do not.
Please email us if you have questions.
We offer the very best pricing possible to our REGISTERED STORES, however, pricing is subject to change without prior notice.
USE OF PHOTOS
If you are purchasing for your web site, you may use our photos, however, ONLY PRE-APPROVED WEB SITES will be permitted to use item photos that have not been purchased. All photos, images, and graphics on our web site, are the sole property of the Romantic Victorian Home Collection. You must also state on your web site that these items are from the Romantic Victorian Home Collection.
Whenever possible we will use recycled boxes, and packaging, to ship orders. We are an earth friendly company and this is our way of participating in the effort to conserve the environment.
Because our items are individually hand-made and/or hand-crafted (which provides you with the best quality and most unique items), slight variations may occur. Much attention is given to detail on every piece. Nothing that effects the beauty or quality of the item. Embellishments such as beading, florals, lace etc....may vary depending on availability of materials.....however, we promise every item to be as beautiful or more beautiful than shown. If you have any questions concerning this, please email before ordering.
PLACING AN ORDER
Wholesale orders: Please register your business at our wholesale website, www.wholesaleromanticdecor.com .