ORDERING INFORMATION & SALES POLICIES
We accept all major Credit Cards, Debit Cards and E-checks thru Paypal. We use Paypal because it is the most secure way to handle online transactions. If you're not familar with Paypal they are the largest and most respected company available to handle online payments. This is a free service for you, we pay the fee and are happy to do so to give our customers the most secure means of online payments. If you wish to pay with a credit card, debit card or e-check we will email you an invoice. All you do is simply enter your information. You will receive an email confirming that your payment was received and your order will be shipped asap!
If you prefer not to purchase online with a credit card, you can also phone us with your order and credit card information at (909) 560-9884.
We accept money orders and cashiers checks. These should be mailed to our address located on the bottom of this page. Orders will be shipped asap upon receipt of payment.
We accept personal/business checks. However, it takes approx. 10 days for the check to clear the bank and this will delay your shipment.
All U.S. orders will be shipped via FedEx and insured. Packages may require a signature upon receipt. All international orders will be shipped U.S.P.S. ground for the very best shipping rates. Please allow approx. 2-3 weeks to ship PLUS transit time. TIP.....Whenever possible combine your orders to save money on shipping and increase your profit margin.
We are very happy to ship internationally, however WE REQUIRE A MINIMUM ORDER OF $25 TO SHIP INTERNATIONALLY.....please contact us with any questions. Due to recent rate increases we now ship international orders via Airmail Priority. Please note that Airmail Priority DOES NOT offer a tracking number. In the event of a lost or damaged package we will of course provide any help we can as far as supplying paperwork etc.. to help facilitate your claim with your local postal service, however we will not provide refunds. Please ask for a shipping quote prior to placing an order to avoid any surprises.
REFUNDS/RETURNS/LOST OR DAMAGED ITEMS
It will always be our intent to satisfy our customers. You are very important to us! If you receive an item with a manufacturing defect you must notify us within 5 days upon receipt and return within 15 days upon receipt for a full refund of your purchase price or credit towards your next order. The item must be in the original condition and packed in the original box with all of the included packing material to insure that it arrives undamaged, and shipped INSURED via the same carrier from which you received your package, i.e....FedEx or UPS. If you wish to return an item with no manufacturing defect, there will be a 25% restocking fee deducted from your refund. Return shipping costs on items with no manufacturing defects are the responsibility of the customer. If you receive an item or package damaged by the carrier you must notify us immediately upon receipt. We do not refund for damage incurred during shipping. It is the responsibility of the customer to file a claim with the carrier for lost or damaged items/s incurred during shipping. We will however be happy to provide any documentation needed to facilitate this claim.. The carrier will then make the decision on whether or not to reimburse you for the damage. You must keep the ORIGINAL BOX AND ALL PACKING MATERIALS. The carrier will need to inspect the package before settling a claim. If you wish to exchange an item we are happy to do so within the time frame and return shipping requirements above.
REFUNDS CUSTOM MADE ITEMS
We do not accept returns or issue refunds on custom made items. If the item is lost or damaged during shipping we will of course do whatever is neccessary to help facilitate your insurance claim. Please remember that the insurance carrier makes the call on claims, we do not.
Please email us if you have questions.
REFUNDS SALE ITEMS/SUB CLASS ITEMS
We do not accept returns or issue refunds on items that are purchased from any stated 'sale' which may include sub class merchandise (i.e....Class B, Class C etc.). If the item is lost or damaged during shipping we will of course do whatever is neccessary to help facilitate your insurance claim. Please remember that the insurance carrier makes the call on claims, we do not.
Please email us if you have any questions.
We offer the very best pricing possible to our REGISTERED STORES, however pricing is subject to change without prior notice. Our raw materials may have an unexpected increase on pricing which will increase our manufacting costs. SRP of our merchandise is 50%-150% mark up.
USE OF PHOTOS
If you are purchasing for your web site you may use our photos, however ONLY PRE-APPROVED WEB SITES will be permitted use of item photos that have not been pre-purchased. All photos, images and graphics on our web site are the sole property of Roses and Rust Boutique and the Romantic Victorian Home Collection. You must also state on your web site that these items are from the Romantic Victorian Home Collection.
Whenever possible we will use recycled boxes and packaging to ship orders. We are an earth friendly company and this is our way of participating in the effort to conserve the environment.
Because our items are individually hand-made and/or hand-crafted (which provides you with the best quality and most unique items), slight variations may occur. Much attention is given to detail on every piece. Nothing that effects the beauty or quality of the item. Embellishments such as beading, florals, lace etc....may vary depending on availability of materials.....however, we promise every item to be as beautiful or more beautiful than shown. If you have any questions concerning this, please email before ordering.
PLACING AN ORDER
Wholesale orders: Please register your business at our wholesale website, www.wholesaleromanticdecor.com .