ORDERING INFORMATION, SALES POLICIES, TERMS & CONDITIONS
We accept all major Credit Cards, Debit Cards and E-checks thru Paypal.
All U.S. orders will be shipped via FedEx and insured. Packages may require a signature upon receipt. Please allow approx. 7 to 14 business days to receive your items. *Business days do not include weekends.*
TIP: Whenever possible combine your orders to save money on shipping.
Because our items are individually hand-made and/or hand-crafted (which provides you with the best quality and most unique items), slight variations may occur. Much attention is given to detail on every piece. Nothing that effects the beauty or quality of the item. Embellishments such as beading, florals, lace etc....may vary depending on availability of materials.....however, we promise every item to be as beautiful or more beautiful than shown. If you have any questions concerning this, please email before ordering.
REFUNDS/RETURNS/LOST OR DAMAGED ITEMS
We accept returns within within 7 days of receipt. Please note, if you wish to return an item, there will be a 25% restocking fee deducted from your refund. Return shipping cost on items is the responsibility of the customer. If you receive an item or package damaged by the carrier you must notify us immediately upon receipt. We do not refund for damage incurred during shipping. We will, however, be happy to file the claim on your behalf and provide any documentation needed to facilitate this claim. You must keep the ORIGINAL BOX, the damaged item AND ALL PACKING MATERIALS. The carrier will need to inspect everything in the package before settling a claim. Claims normally take 30 days depending on the carrier.
REFUNDS CUSTOM MADE ITEMS
We do not accept returns or issue refunds on custom made items.
We offer the very best pricing possible to our REGISTERED STORES, however, pricing is subject to change without prior notice.
USE OF PHOTOS
If you are purchasing for your web site, you may use our photos, however, ONLY PRE-APPROVED WEBSITES will be permitted to use item photos. All photos, images, and graphics on our web site, are copyrighted property of Romantic Victorian Home Collection. You must state on your web site that these items are from the Romantic Victorian Home Collection.
Whenever possible we will use recycled boxes, and packaging, to ship orders. We are an earth friendly company and this is our way of participating in the effort to conserve the environment.
PLACING AN ORDER
Retail Orders: www.RomanticVictorianHome.com
Wholesale orders: Please register your business at our wholesale website, www.wholesaleromanticdecor.com .